Customer service managers will supervise customer service employees, and ensure customer service practices are well established and followed by customer service employees, as well as ensuring excellence in customer service. Train customer service employees and meeting goals in customer service.
The Customer Service Manager will implement marketing and sales strategies consistent with the overall goals and objectives of the organization. Oversee the daily operations of the Customer Center to ensure compliance with defined best practices of policies and procedures.
Manage all strategic operational fiscal and administrative aspects with a hands-on approach to driving revenue growth to national retailers seeking local reach. Monitor and evaluate the activities of the National Call Center. Provide market research and analysis; prepare research-based procedures and sales forecasts.
Develop and manage annual sales and operating budgets constantly monitoring individual and team performance while ensuring operating in budget parameters. Establish direct customer contact with national retail accounts.
Lead development implementation and refining of policies objectives and short and long range planning; developing and implementing projects and programs to drive the success of established goals.
Requirements Prior Call Center Management of a Sales team selling a non-tangible product preferably retail advertising. Ability to develop and implement comprehensive marketing goals strategies and plans. Experience managing and mentoring Call Center Sales professionals to include organizing prioritizing and scheduling sales activity.
Skill in organizing resources analyzing and solving problems establishing priorities and making evaluative judgments. Comprehensive knowledge of marketing principles concepts and methodologies. Strong interpersonal communication skills with the ability to lead and be part of a team. Ability to implement short and long term revenue generating goals.
Knowledge of market research and sales forecasting principles and methodologies. Experience compiling and analyzing statistical data. Ability to draw inferences and prepare strategic and operational reports and recommendations. Ability to implement and thorough document all systems and procedures. Proven success managing operating budget.
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