May 27, 2018

Senior Service Agent

  • Franklin Patterson
  • Tacoma, WA, USA
Full time Retail/Wholesale

Job Description

Tacoma , WA , United States

Provide operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Ensure compliance with safety security regulatory and company policies. Provide customer service sales and operational support for the Service Center. Answers phone and greets visitors. Resolve billing problems in relation to the Service Center.

Research shipment tracking requests and provides feedback , resolve misplaced shipments. Communicate with Sales/Service to resolve customer problems. Assist with operational procedures including sorting loading/unloading activities shipment processing and documentation manifesting bagging sending shipment status information and accepting/securing over-the-counter payments. Dispatches pick-up and delivery information in a timely and efficient manner - arranges daily pick-up schedules.

Process or prepare import/export documentation and assist in the customs clearance process in some markets. Skills and Qualifications Senior service production or support roles highly experienced in area of responsibility. Perform all of the standard and some specialized more complex aspects of the function. Technical certification or Associate degree may be required in some areas. Generally  and  two to four years of experience.

•  EDUCATION: Bachelors Degree

•  JOB DURATION: This job is full time and long term.



Procurement, Transportation, Warehousing

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