Sep 12, 2016

Contact Center Project Manager

  • Franklin Patterson
  • Houston, TX , United States
Full time Customer Service

Job Description

Houston , TX , United States   Must be a motivated results oriented team player who wants to work with cutting edge technology in a fast growing innovative and dynamic company, along with a strong background in Cisco products.
• Manage the communication of cross functional teams toward the successful delivery of contact center cable voice and data projects
• Work with Engineering team to create required deliverables for all project lifecycle phases including requirements design documents specification cost and resource estimating project planning and scheduling implementation rollout and maintenance
• Track project progress and report status on a regular basis to customers and the company
• Facilitate weekly meetings publish decisive meeting minutes that control and drive the project forward.
• Suggest solutions and act decisively when necessary to advance a project
• Oversee smooth installation and operation of mission critical networks and act as liaison between the customers the project team and the company
• Manage relationships with vendors sub-contractors partners and Companys
• Ensure compatibility between network products by gathering the necessary data and/or developing the necessary test scenarios with the project teams
• Manage and follow up on multiple concurrent projects and tasks on tight deadlines
• Act as a leader on projects to drive team progress to completion
• Manage projects budgets for both labor and material and provide an estimate to completion for each project on a regular basis
• Conduct project reviews on completed projects documenting financial status lessons learned and making recommendations for improvement Requirements:  

Job Requirements:

• Five to ten years experience in leading mid- to large-scale network or telephony implementation Projects and specifically multi-location contact centers
• Background and experience with Cisco IP Telephony IP Contact Center Security and underlying Cisco technologies very helpful
• Strong written and interpersonal communication skills including the ability to communicate between technical and non-technical personnel
• Multiple large system installations (1 000 lines plus)
• Large contact center installs
• Fortune 100/500 customers
• Cisco contact center experience (large)
• Strong organizational skills
• Comfortable with OSI model
• Familiarity with project management procedures and methodology
• PMP certified or in progress
• Telephony background
• Accountable for timely completion and delivery
• Developing work plans and schedules   • EDUCATION: BS/BA degree preferred , RCDD preferre


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