Houston , TX , United States
Must be a motivated results oriented team player who wants to work with cutting edge technology in a fast growing innovative and dynamic company, along with a strong background in Cisco products. • Manage the communication of cross functional teams toward the successful delivery of contact center cable voice and data projects • Work with Engineering team to create required deliverables for all project lifecycle phases including requirements design documents specification cost and resource estimating project planning and scheduling implementation rollout and maintenance • Track project progress and report status on a regular basis to customers and the company • Facilitate weekly meetings publish decisive meeting minutes that control and drive the project forward. • Suggest solutions and act decisively when necessary to advance a project • Oversee smooth installation and operation of mission critical networks and act as liaison between the customers the project team and the company • Manage relationships with vendors sub-contractors partners and Companys • Ensure compatibility between network products by gathering the necessary data and/or developing the necessary test scenarios with the project teams • Manage and follow up on multiple concurrent projects and tasks on tight deadlines • Act as a leader on projects to drive team progress to completion • Manage projects budgets for both labor and material and provide an estimate to completion for each project on a regular basis • Conduct project reviews on completed projects documenting financial status lessons learned and making recommendations for improvement Requirements:
• Five to ten years experience in leading mid- to large-scale network or telephony implementation Projects and specifically multi-location contact centers • Background and experience with Cisco IP Telephony IP Contact Center Security and underlying Cisco technologies very helpful • Strong written and interpersonal communication skills including the ability to communicate between technical and non-technical personnel • Multiple large system installations (1 000 lines plus) • Large contact center installs • Fortune 100/500 customers • Cisco contact center experience (large) • Strong organizational skills • Comfortable with OSI model • Familiarity with project management procedures and methodology • PMP certified or in progress • Telephony background • Accountable for timely completion and delivery • Developing work plans and schedules
• EDUCATION: BS/BA degree preferred , RCDD preferre
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