Oct 09, 2016

Customer Service Engineer

  • EasyHireJobs
  • Bloomington, IN , United States
Full time Customer Service

Job Description

Bloomington , IN , United States
  Collaborate with engineering and champion the customer needs for product enhancements and issue resolution. Sales and Reseller post sales support
The successful candidate will be a highly motivated customer-centric individual to work in a multi-tiered support team. Provide customer support and professional services on Network Access Control (NAC) solution for institutional enterprise and government markets. -Troubleshoot customer issues both over the phone and in person
-Ability to prioritize customer needs and respond appropriately
-Deliver and validate solutions to customer requests and issues
-Product installation configuration and implementation at customer location(s)
-Integration testing
-Quality Assurance testing      

Job Requirements:

Self-motivated with a proven track record in technical customer service and supportAbility to present technical information to both technical / non-technical audience
Strong technical and analytical skills
Ideal candidates will have 5+ years of experience
Minimum of 2 years customer service/support in networking specifically switching and routing operating systems.Must be able to travel up to 50%. 

- EDUCATION: Bachelors Degree


Customer Support Training and Client Care



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